Privacy Policy

Builtapps IT Solutions respects your privacy. We process personal information only as described in this Privacy Policy and in ways that are consistent with our role (for example, as a service provider delivering projects you commission, or as the operator of this marketing website).

We are headquartered in Sri Lanka and work with clients internationally. Depending on where you are located, additional rights may apply under local law; nothing in this policy limits those statutory rights.

We may collect the following categories of information:

• Identifiers and contact such as your name, email address, phone number, company name, and job title when you submit forms, email us, or sign agreements.
• Communications content you provide when you message us or participate in discovery calls or project discussions.
• Technical and usage data such as approximate location (derived from IP), device or browser type, pages viewed, referrer URLs, and timestamps when you use our website.
• Engagement and preference data such as marketing preferences where you submit them or cookie/consent choices where applicable.

We aim to collect only what is reasonably necessary for the purposes below. Where a client relationship exists, contractual terms may also describe how project data is handled.

We use personal information to:

• Respond to inquiries and provide consultations or proposals;
• Deliver, manage, invoice, and support professional services under contract;
• Operate and improve our website (performance, troubleshooting, UX);
• Send service-related notices and, where permitted, marketing you can opt out of;
• Protect security, investigate misuse, and meet legal obligations.

We do not sell your personal information. We also do not use automated decision-making that produces legal or similarly significant effects solely based on profiling for visitors to this site.

Where we rely on legal bases such as consent, contract, legitimate interests, or legal obligation, we use the basis that fits the processing activity-for example, contract performance for deliveries you request, legitimate interests for site security and limited analytics balancing your rights, and consent where we are required to ask for it for certain communications or cookies.

You may withdraw consent where processing is voluntary, without affecting processing justified on another lawful basis prior to withdrawal.

We may share personal information with:

• Service providers (hosting, email, CRM, billing, analytics) who assist us under instructions and appropriate safeguards.
• Professional advisers where legally required or prudent (for example auditors or counsel).
• Authorities when required by law or to protect rights, safety, and security.
• Business transfers in connection with a merger, acquisition, or asset sale, subject to safeguards.

We contractually limit how processors may use personal data and expect them to protect information in line with this policy and applicable law.

We retain information only as long as needed for the purposes described, plus any legal, accounting, or reporting requirements-for example preserving business records for tax or dispute limitation periods. Technical logs may be kept for a shorter rotating window unless needed for security reviews.

When retention ends, we delete or anonymise data where feasible, consistent with our internal procedures.

We implement appropriate technical and organisational measures designed to protect personal data against unauthorised access, alteration, disclosure, or destruction-such as access controls and secure communication where appropriate.

No internet transmission is perfectly secure; if you suspect an issue affecting data you entrusted to us, please contact us promptly using the details below.

If we transfer personal data outside your country-including to Sri Lanka or to service providers located elsewhere-we will use safeguards consistent with law, such as appropriate contractual clauses or equivalent mechanisms where required.

Subject to applicable law, you may have rights to access, correct, delete, or restrict processing of your personal information, receive a portable copy, object to certain processing (including marketing), or lodge a complaint with a privacy authority.

To exercise these rights-other than unsubscribe links in promotional email-please contact us at hello@builtapps.com or via our Contact page. We may need to verify your request.

Our website may use cookies and similar technologies as described in our Cookie Policy. You can adjust browser settings or any consent tooling we present to refuse non-essential cookies where available.

Our marketing site is not directed at children, and we do not knowingly collect personal information from minors. If you believe we have inadvertently collected such information, please contact us and we will take appropriate steps.

We may update this Privacy Policy to reflect operational, legal, or regulatory changes. Material updates may be communicated through appropriate channels (for example, updating the effective date shown at the top). Continued use of the site after changes signifies acceptance unless law requires consent for specific processing.

For terms governing projects and deliverables, also see our Terms of Service.

Questions about this Privacy Policy can be addressed to Builtapps IT Solutions at hello@builtapps.com.